Complaints, Grievances and Appeals Process
    Where you have an issue that is bothering you or stopping you from completing your work, there are a number of steps you can take to resolve the problem.
    Things that bother you may include:
    • you find the room temperature too hot or too cold;
    • you feel you are being picked on by the trainer or another student;
    • you are not happy with the training methods or the workbooks you have to work with.

    Complain Form


    Appeal Form
      You can email us at anytime admin@abbeycollege.com.au
      We will treat your complaint in confidence and will investigate it carefully
    • If you want to complain or lodge an external appeal against a decision, you can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman is free and independent service for International students.
      Phone 1300 362 072 or find out more at www.oso.gov.au.
    • The complainant has the right at any time to request
    • Formally to present their case themselves
    • To bring along a person of their choosing to support them